Once we have received your order we will send a confirmation to your email address. It is therefore important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as a guarantee of proof of purchase.
You can choose to pay with credit or debit cards, by invoice (Klarna available in Sweden, Norway, Denmark and Finland). In other countries, our card payments are handled by Adyen. Denzel of Sweden AB does not handle any credit card numbers.
PAYMENT BY CARD
Pay with your bank or creditcard securely over the Internet. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. In the event that no payment has been received after submitting your order, Denzel of Sweden may automatically cancel your order.
PAYMENT BY INVOICE
When choosing to pay via invoice you can buy today and pay later (within 14 days). It is important that you are registered to the address where you want delivery to when shopping with invoice. A customary credit check without a courtesy copy is made. You are also able to split your payment, and everything is done in cooperation with Klarna AB.
All prices on our homepage include Swedish VAT which is 20% of the price. When you order from a country within the EU.
Orders made in another person’s name without his consent, or otherwise as a result of Denzel of Sweden suffer economic damage will be reported to the police. Denzel of Sweden holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is obviously incorrect, this may compel Denzel of Sweden to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.
Private Consumers have the right to return the order within 30 days from receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. If consumers use their right to send back an order they should contact Denzel of Sweden in order to get an address to send the goods to. Return shipping is paid by the consumer. If an item is damaged during transport, Denzel of Sweden should be contacted within 30 days for information about compensation.
Warranty term: One year from the date of purchase. This warranty covers manufacturing defects on the watch itself (movement, case, crystal). Other parts than the above are not covered by this warranty. To have replacement covered under this warranty performed, please use our contact form on the “contact us” page. In the e-mail you need to specify your name, address, order number and a detailed description of the issue at hand. Finally, write ‘reclaim of purchase’ as subject of the e-mail and mail.
Note that repair/replacements will be charged in the following cases, even during the warranty term.
- Failure or damage caused by improper use or carelessness (knocks, dents, crushing, broken crystal, etc.)
- Failure or damage caused by unjustifiable repair or modification
- Failure or damage caused by fire or water, or a natural disaster such as for example an earthquake
- Esthetic changes that occur during normal wear and tear and aging (minor scratches, etc.; on the case and/or cystal, alteration of the colour on the wristband and the peeling of the plating)
- In case the retail store and the purchase date are not indicated on the warranty, or if this information has been rewritten
- If the warranty is not submitted along with the watch.
Battery replacement will be charged even during the warranty term.
The case, dial, hands, crystal, watchband or other parts thereof may be replaced with substitutes if the originals are not available.
This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer.
Denzel of Sweden has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the watch. The pictures may differ depending on the color settings in your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.
DELIVERY AND CANCELLATIONS
Denzel of Sweden ships worldwide. Deliveries are made in cooperation with the postal services and their partners in other countries around the world. You have the right to cancel purchases and return delivered goods by contacting Denzel of Sweden’s customer service or using the contact form on Denzel of Sweden’s website within 30 days from receiving the goods, provided the goods are unpacked and in the same condition as when you received them ( The protective plastic on the glass should remain, as well as on the bucket of the meshwatches. .
In cases where you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfill the order it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with Denzel of Sweden either by email or telephone. If a product has been discontinued Denzel of Sweden has the right to cancel the purchase and refund the paid amount to the customer. Denzel of Sweden will notify the customer of a replacement or equivalent products if available.
It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered or, you shall also contact us within 30 days from receiving the product.
Any complaints shall be made to our customer service through our contact form on the contact page. Please supply the order number and the reason for complaint and we will get back to you shortly with instructions on how to return the item. Defective products returned to Denzel of Sweden should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. In the case that a returned product has no errors or faults, a fee of 10 USD in shipping return will be charged. Denzel of Sweden has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund.
Denzel of Sweden responsibility for errors in connection to delivery is limited to existing conditions of sale. Denzel of Sweden bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.
Denzel of Sweden shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.
INTELLECTUAL PROPERTY RIGHTS
The website may include user generated content from for example social media applications. Denzel of Sweden does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you for example suspects a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service.
RETENTION OF TITLE
All products remain in Denzel of Sweden property until full payment is made.
All attempts at fraud reported to the police and Denzel of Sweden reserves the right to cancel the purchase if any suspicion is raised.
GOVERNING LAW AND JURISDICTION